FAQ
We've gathered some of the most common questions asked by our customers and we've posted them here to make things easier for you. If for any reason you can't find what you are looking for here, please give us a call 24/7 at 281.217.0772 to find more about our limousine service. Before booking any trip with please make sure you get familiar with our terms, conditions and cancellation policy.
A: Most Limousine companies have sedans (2-3 passengers), stretch limousines (up to 6 passengers), super stretch limousines (up to 10 passengers), SUV's (up to 6 passengers), passenger vans (up to 14 passengers) and super stretch SUV's (up to 20 passengers). For the best comfort for your event you should subtract 2 from the above numbers (except for sedans). If you are booking airport transportation consider the amount of luggage your party has.
A: Your uniformed driver (Suite and tie) will be holding a sign with your name at the Baggage Claim Level or designated Meeting Area if the airport has one; which will make it easier for you to find him. The "meet and greet" is a welcoming addition to our service in unfamiliar airport or after a long flights. If you are unable to locate your chauffeur please call the dispatch at (281) 217-0772 so they can help you locate each other.
A: Standard gratuity is between 15% and 20% of your trip, about what you would pay at a restaurant. Most companies do not dictate gratuity except in the case of a wedding or prom where there is a required minimum for gratuity. Many times you can either pay your chauffeur cash or add the gratuity to your credit card after the trip is completed. It is good practice to give this to the chauffeur at the start of the service in order to prevent the possibility that it might be overlooked or forgotten at the completion of service.
A: Yes we do. TransGates Limousine offers special corporate services and discount pricing.Usually this includes no minimum hourly requirement. Depending on the service requests and the volume of limousine rentals, our company will work with corporations and mid-size companies to provide limousine services that suit their specific needs and requirements.
A: Our business is a tricky one, and just to send a limousine out costs money. In order to make some profit we require for hourly minimums to be applied, mainly being the reason why the more hours you get the better deal you can get. Call 281-217-0772 or get FREE quote on Contact us for free quote to find out about hourly minimums throughout the week. Airport transportation and other point to point transportation are exceptions
A: Our customers are privileged to free waiting time for airport transfers. Our operators checking all flights ETA's (for delays or earlier arrivals). Wait time starts when airplane arrives at the airport. We offer 30 minutes free for domestic flights and 45 minutes free for international flights.
A: Your credit card will be billed on the actual day of the trip. However, we do require valid credit card to complete your reservation. Credit cards are validated or pre-authorized before vehicle is dispatched. Pre-payments can be arranged for relatives or friends of the traveler.
A: You must notify us of cancellation via phone, fax or email. Follow up via phone is required in case cancellation confirmation is not received within 2 hours. There is no cancellation fee if the cancellation is made within the cancellation term stated in term and conditions. Late cancellations will result in a full charge to your account. For airport transfers cancellations and changes must be completed over the phone at least 24 hours in advance. No refunds will be allowed if a customer is refused service because he/she appears to be under the influence of alcohol or drugs, or if he/she is refused service because he/she displays an inability to care for themselves or displays conduct which may disrupt the pleasure and/or safety of passengers or employees.
No refund will be given to anyone who is refused service because of refusal to wear a seat belt or follow the rules and regulations of the carrier.
It is your responsibility to make sure you are at the correct pickup location prior to your scheduled pickup time. No shows will be charged in full.
A: The sooner the better, even though we also accommodate last minute reservations it is strongly recommended that you plan ahead of time, especially around spring time, fall and Holidays.
A: The credit card information you provide to make a reservation is kept as a "security deposit" in case you have any inconvenient, like wanting to go over time but not having the cash in your pocket, also at the last minute you can change your mind and decide to use it to pay, and finally if any of the people inside the limo break anything or infringe any of our rules (read our privacy policy) we will ask you to pay for any damage made to the unit. Other than that, once the service is provided we will securely dismiss the information and not touch your card.
A: No reason to call if you are on the same flight, our dispatch office monitors arrivals. However, you must call if your flight gets canceled to give our dispatcher the new flight or if you miss your flight. Our operators checking all flights ETA's (for delays or earlier arrivals). Your service should be calling ahead to make sure they are there when your flight lands. Give your service all your flight information when reserving your limousine.
A: It is best to let us know if you will be traveling with a lot of luggage. Most sedan limos have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance so we can make arrangement for you.
A:Yes we do provide car seats upon request. Sometimes there is a minimal charge, so ask in advance please.
A: All occasions...all the time. We provide professional courteous service for the following: - Weddings
- Proms
- Concerts
- Sports Events
- Night on the town
- Shopping excursions
- Casinos
- Birthdays
- Corporate
- Airport
- Quinceañera
- Sweet Sixteen
A: Our policy requires a non-refundable deposit of 50% of the total cost of the rental. We cannot hold or guarantee any vehicle without this deposit. The remaining balance is due before the day of the service. Vehicle(s) will not be reserved until a signed contract has been received by TransGates Limousine (We accept electronic contracts) and/or other arrangement